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We accept the FREE returns within 3 business days in the UAE and 10 days in GCC, if you are meeting the following conditions:
HOW TO RETURN THE PRODUCT
You can contact us via email firstname.lastname@example.org if you want to return the product and we will schedule a return for you. Timings for making a call are from 9.30 AM – 5.30 PM from Sunday – Thursday.
We do not offer product exchange if the product is delivered in good condition and is not highlighted to Sawalef about the product exchange and its reason within 3 days from the date of delivery.
This refund process takes up to 10 business days usually and in some cases 15 business days excluding the Fridays, Saturdays and UAE public holidays. Refunds will be completed same as per the mode of payment that was done at the time of purchase i.e. cash on delivery or credit card. A credit will appear on your next statement, depending on the issuing bank and billing cycle. The refund process will be started when we confirm the receipt of the product.
If you want to cancel your order so you can do it by logging into your account or by informing us at our email address within 24 hours of the purchase. If a product is dispatched from our premises then it will not be applicable for refund. Product exchange is not possible as mentioned above, and if you wish to change or upgrade your order then it must be done from your account after cancelling the initial order if the shipment process is not started.
You can contact us via email email@example.com.
Please note that we don’t have any access to make such amendments in customer’s account.